The busy bees at Starwoodare at it again. The company will announce this morning that it is hooking up with Yahoo! to test an Internet lounge concept at two Sheraton hotels. The lounges will have workstations and spaces for guests to plug in their laptop computers. Ho hum, you say. The kicker, and the key to the program, is that Internet access in the lounges, including wireless hookups, will be FREE, FREE, FREE.
The partnership also includes a test at two other Sheratons of in-room Internet access. In this wrinkle, guests who log-in to the web on their laptops will first see a customized Yahoo! home page. Again, access to the net will be free.
For Starwood, the beauty of theis two-fold: First and foremost, the properties will be offering the service most desired by business travelersÃ¢€”high-speed Internet accessÃ¢€”at the price point they want to payÃ¢€”nothing. The notion of free Internet especially appeals to the up-and-coming pool of Gen X travelers, most of who believeÃ¢€”thanks to companies such as Yahoo! and GoogleÃ¢€”that the Internet is a public asset, like a park, a library or an interstate highway, that shouldn't directly cost anything to enter or use.
The scheme also positions Starwood at the forefront of an emerging conceptÃ¢€”the power of cross-branded. Sheraton and Yahoo! are two instantly recognizable brands (albeit ones that each appeal mostly to different generations). Put them together and you have clout that exceeds the combination of their individual powers. This kind of thinking isn't unusual at Starwood since the arrival of CEO Steve Heyer and several other executives from Coca-Cola Co. To Heyer and his cronies, business is all about branding, and the lodging industry is no different.
And, of course, the program provides what many hotel guests believes is the ultimate amenity while creating a dynamic competitive edge for the hotel brand.