Many of the usual suspects are back on top of this year’s North America Hotel Guest Satisfaction Index Study from J.D. Power and Associates, but what is somewhat surprising is overall guest satisfaction increased in all six segments.
Although the biggest and most expensive distressed hotel assets have garnered the lion’s share of attention over the past 18 months, in reality it’s the upscale and midscale hotels without food and beverage that have been hit hardest
Over the past two weeks, three separate foreclosure lawsuits have been filed on behalf of bondholders against properties owned by Red Roof Inns, clouding the future of one of the leading players in the lodging industry’s economy segment.
MGM Mirage CEO Jim Murren called CityCenter’s opening a “game changer.” So did Bill McBeath, the president and CEO of Aria and Vdara. Rick Fedrizzi, the founder and CEO of the U.S. Green Building Council, called it “transformative.”