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Fran Ferrone


Fran Ferrone is director of Mancini•Duffy’s Center for Workplace Innovation in New York City. She has worked with Fortune 500 companies in the United States and abroad over her 25-year career, helping them prepare for and manage change. 

Nine Ways to Approach Office Design
When it comes to new approaches to workplace design, I tend to think holistically, and a list allows for juxtaposition of the various trends we’re seeing in workplace planning, design and execution.
Six Sigma for Persuading Tough Customers
A successful change initiative should really be a combination of top-down and bottom-up communication. It starts with executives conveying the company’s vision and mission to all, and then inviting employees to be part of the journey and the solution.
Parameters, Not Perimeters for Global Workplace Strategies
What better time than the New Year to reexamine how we measure success in creating cohesive, comprehensive and truly global workplace strategies?
Food, Glorious Food!
Café and cafeteria spaces can provide a great way for companies to leverage their real estate. The café/cafeteria now plays multiple roles, and designing these facilities is as much about science and business as it is art.
A New Vocabulary for Workplace Strategy
I've set about developing some new language to refresh, not replace, traditional workplace strategy methods: proof statements, efficacy, reassessment, behaviors, communication in the face of change and pilots. As this new vocabulary is a work in-progress, comments about it, and additions to it, are invited.
Inverting Maslow’s Pyramid By Design 
The role of the design professional has shifted. It has largely devolved to that of commodity supplier. And yet this is antithetical to the chief reasons clients hire architects or designers in the first place. Business considerations aside, what most clients seek is creativity and innovation. How do you bid that?
What Corporations Can Coopt from Co-Working 
Co-working spaces appeal to younger workers by conveying a strong brand and providing lots of user choices as well as opportunities for networking and idea generation—and companies competing for the type of talent drawn to co-working can learn a lot about attracting talent from studying what co-working spaces offer.
A Pink Slip for Nine to Five? 
Preliminary results from Mancini Duffy’s Center for Workplace Innovation's research on the future of the traditional work week suggest that the future of the so-called knowledge economy—which, with technology’s help has quickly advanced to the idea economy—indeed eroding the traditional model of a nine-to-five, Monday-through-Friday work week.
Standing Innovation 
Health and wellness has become the latest clarion call of the office landscape. At one end of the spectrum, developers are offering more lifestyle amenities in new and repositioned properties; at the other end, sit-to-stand furniture options have taken center stage.
Future-Proofing Buildings Against Natural Disasters 
When Hurricane Sandy landed on the East Coast on October 29, 2012, more than 55,000 buildings in New York City and its surrounding regions were rendered completely uninhabitable, displacing millions of people from their homes and offices and making the metro area temporarily obsolescent.
Give the People What They Want 
A recent survey conducted by Mancini Duffy and designed to gain insight into ways that companies can maximize workplace performance to produce successful business results found a large disconnect between what’s most important to employees in the workplace and what employers are currently providing.
Avoid Managing Change at Your Peril 
If you think change management is just a trend, think again. Whether you hire someone or self-perform, a well-executed change management program is a proven and effective means of promoting real estate strategy and engaging employees in positive ways to help achieve business goals. Avoid it and some disruptive, time-consuming and expensive consequences might result.
Benchmarking Is Only a Starting Point 
Benchmarking has become an essential decision support tool used by brokers and clients to determine how much space a company needs. Lately, regardless of the industry, companies want to know what the technology industry is up to. Looking outside one’s industry for best practices can be a source of innovation. But companies first need to try these characteristics on for size to see if they fit.
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