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Working Retail Can Be Hazardous to Your Health

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According to a Bloomberg news report, retail workers are increasingly seeking counseling to cope with so-called "buyer rage."

"People are frustrated and tolerance is diminished," ComPsych Chief Executive Officer Richard Chaifetz says. "Shopping is less of a leisure experience and more of a 'grab' experience. People are pushed and shoved and grabbed by the throat."

ComPsych, which counseled World Trade Center tenants after the Sept. 11 attacks, offers its services, including training in handling difficult customers, to employees at 7,000 organizations, including Fortune 500 companies. Its retail clients include Toys "R" Us Inc., Dick's Sporting Goods Inc. and Tiffany & Co.

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Elaine Misonzhnik

Senior associate editor Elaine Misonzhnik has been writing for National Real Estate Investor since June 2006 and has covered commercial real estate for more than 12 years. She first became...
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